Effective Date: 19 February 2017
In order to offer our Services to you, we must collect certain information about you. To respect your privacy, we document our policies regarding this information here, and we will not collect or use information about you except in the ways we describe.
1. Information we collect
We collect two types of information about you: Personally Identifiable Information and Non-personally Identifiable Information.
“Personally Identifiable Information” is information that lets us know who you are, specifically. Information in this category includes the information you use when signing up to use the Platform, like your name, email address, organization and credit card information. Your login credentials are also Personally Identifiable Information. Finally, this category includes information tied to your identity that you provide us through other means such as emails to our support team and via service transactions within the platform.
“Non-personally Identifiable Information” is information that doesn’t let us determine your identity. This generally comes from your use of the Services after signing up. For instance, our web server logs may show us that someone with a certain IP address visited the Site using a certain web browser, but we can’t use that information alone to say whether the visitor was you or someone else. Non-personally Identifiable Information also includes information that could personally identify you in its original form, but that we have modified to remove or hide (for instance, by aggregation) any Personally Identifiable Information. This collection of information occurs automatically when you use the Services.
2. How we use your information
We use the information we collect about you to provide the Services to you. As part of that purpose, we may use your Personally Identifiable Information and Non-personally Identifiable Information:
- to create and maintain your Platform account, and to control access to it;
- to provide you with logs of your use of the Platform;
- to respond to any requests you may submit for support or sales information, or similar communications;
- to communicate with you (for example through newsletters, announcements, or special offers) about the Services;
- for billing and collection purposes, if you have subscribed to one of our paid plans; and
We may use your Non-personally Identifiable Information to enhance the Services, for instance through web analytics or troubleshooting. We may also use aggregated or depersonalized information to promote our Services, such as by citing usage statistics.
We may also use your information in the ways described above through a third-party contractor rather than in-house. If we do, we’ll require our contractors to protect your data on terms at least as strict as those in this policy.
3. Third parties
Except for the limited circumstances described in this policy we do not provide your information to third parties.
We host the Site and operate the Platform using third parties, including Dreamhost and Amazon (the “hosting providers”). For this reason, we will provide the information we collect to Hosting Providers, and the Hosting Providers will serve it from its data centers throughout the United States.
We use a third party to process subscription payments and therefore provide them with the Personally Identifiable Information required to charge your credit card.
We may use third-party services either embedded into our Site (such as Google Analytics) or outside of it (such as GitHub and Twitter) to communicate with you or to enhance the function of the Services. While we provide these third parties with no more information than is necessary to enable their use, any information that you provide these services independently is subject to their respective privacy policies and practices. We may in the future add additional third-party services or stop using some that we currently use and we may not update this policy to reflect these changes.
Finally, we may be required by law or court order to provide Personally Identifiable Information or Non-personally Identifiable Information to government authorities or private parties. We fully cooperate with law enforcement agencies in identifying those who use the Services for illegal activities and we may report to law enforcement any activities that we believe in good faith are unlawful.
4. Your choices
You may opt out from any future communications from us by emailing us at [email protected] We will honor your opt-out within 30 days. If you would like us to cease all of the described uses of your Personally Identifiable Information you may delete your account at any time by emailing us at [email protected] This will delete your Personally Identifiable Information from our records and we will make no further use of it. We may, however, retain copies of your Personally Identifiable Information in backups.
We recognize how important your information is to you so we maintain safeguards to protect it. We maintain a written internal security policy for our employees and restrict access to your Personally Identifiable Information to only those employees who need it. Our Hosting Providers provide safeguards to protect your information as well. Our third-party payment processor uses a number of security technologies to safeguard your information. While we cannot guarantee that these measures will prevent every hacking attempt we will notify you if we discover that the security of any of your Personally Identifiable Information has been materially breached.
Remember, though, that some parts of the Services are public. If you voluntarily provide Personally Identifiable Information in our blog or another public area of the Site unrelated parties online will be able to view it and collect it. If you don’t want to make this information publicly available you shouldn’t post it.
We may need to modify this policy to address new issues or changes to our policies. We will post changes here so you should check this page regularly. If we make significant changes to this policy we may notify you in other ways (for instance by email or with a banner on the Site). Any changes we make will take effect as of the effective date indicated above which will be at least 30 days after we post them. If you object to the changes email us at [email protected] before the new effective date to delete your information from our records. Your continued use of the Services after the new effective date will constitute your acceptance of the changed policy.
The Services are only intended for adults, and use by children under thirteen years old is forbidden. We will never intentionally collect Personally Identifiable Information from children under thirteen years old.
If we elect to transfer ownership or control of the Services, whether in whole or in part, to a third party (for instance through a merger or sale), that third party may take over this policy and abide by its terms. We may notify you of any such transfer, but we won’t require your consent to transfer this policy or your information to such a third party.
If you have questions about this policy, or if you’re concerned that we are using your information improperly, please contact us by mail:
Attn: Privacy Officer
367 North 17th St.
San Jose, CA 95112
or by email: [email protected]